Help Center
Support is open to everyone — call, email, or open a ticket right on this page. You don't need a MedGrid account to reach us, and adverse-event reports are covered 24/7.
Talk to the support team directly. Phones are staffed Mon–Fri, 9–6 ET; adverse-event reports are covered 24/7.
Best for anything with attachments or detail. We reply within one business day, and every email becomes a ticket automatically.
Open to everyone, no account required. Members can also track their tickets from the portal.
Bugs, errors and integration problems. Pick “Technical issue” on the form below, or email the engineering desk address on it — each message becomes a tracked issue our developers work directly.
Your message becomes a ticket in our Helpdesk and goes to the right team. We respond as fast as we can during business hours.
As fast as we can during business hours, handled in the order messages arrive. We'd rather not promise a response time we can't always keep — urgent clinical or adverse-event paths are staffed 24/7 by phone.
No. Call, email, or open a ticket whether you're a member, a vendor, or just have a question.
Members: from the portal's Help section. Everyone else: replies arrive by email on the same thread.
Log in and use the portal helpdesk — it routes with your account context attached, which usually saves a round-trip.
Ticket history, order-linked questions and the knowledge base sit behind your login — file a new case, follow it to resolution, and open any card for the full thread.
